Refund & Cancellation Policy

1. Order Cancellation

Cancellation by Customer

• Orders can be cancelled within 24 hours of placing the order, provided the item has not been shipped.
• To cancel, contact us at chandrak1302@gmail.com or call +91 8148823126 with your order details.
• Once an order is shipped, it cannot be cancelled. You may initiate a return after delivery.

Cancellation by Iccha Fashions

We reserve the right to cancel orders in cases of product unavailability, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be issued immediately.

2. Return Policy

We accept returns under the following conditions:

• Return request must be raised within 7 days of delivery.
• The item must be unused, unwashed, and undamaged with all original tags and packaging intact.
• Items that are damaged, altered, or show signs of use will not be accepted for return.
• Customized or made-to-order items are not eligible for return.

3. Refund Process

Once your return is received and inspected:

• We will notify you via email about the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 5–10 business days.
• Shipping charges are non-refundable unless the return is due to a defect or error on our part.

Refund Timeline

4. How to Initiate a Return / Refund

1. Email us at chandrak1302@gmail.com with your Order ID, reason for return, and photos of the product (if damaged/defective).
2. Our team will review your request within 1–2 business days.
3. On approval, we will arrange a pickup or provide return shipping instructions.
4. Upon receiving the item, the refund will be processed within the timelines mentioned above.

5. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery with clear photographs. We will arrange for a free replacement or full refund at our discretion.

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